Gallia 911 Center aims for upgrade


By Dean Wright - [email protected]



Bob Hood observes computer screens while monitoring calls coming into the Gallia 911 Center.


Dean Wright | Daily Tribune

The CAD server rests in the Gallia 911 Center’s basement along with its other IT equipment.


Dean Wright | Daily Tribune

GALLIPOLIS — The Gallia County 911 Communications and Dispatch Center approached the Gallia County Commissioners on Thursday to discuss the need and plans for updating its aging computer systems.

“We have had problems with our CAD server,” said Gallia 911 Communications Center Director Sherry Daines. “In March, it went down for several hours. Right after that, (the technology company for the server) called and said that the system was so old that continuing its maintenance contract (is not feasible).”

According to Daines, the CAD (computer aided dispatch) server is something like a brain for the 911 center. There are two servers that primarily serve as hubs for information retrieval for the agency. The CAD system handles ANI and ALI systems for the center. The automatic number information (ANI) generator and the automatic location information (ALI) generator provide the numbers and locations of individuals calling into the 911 center. The CAD server helps center workers research past warrants or prior criminal activity. The other 911 server is used for phones and calls coming in.

“We use this every day,” Daines told the Tribune. “It (is used) for everything. It’s used for all of our 911 stuff. We log everything for the sheriff, EMS and all of our calls in it. Everything goes in the software program, but the server is like a 2003 model and it’s not been playing too well lately. We’ve got as much mileage as we could out of it and now the (company) is not going to cover it anymore under our maintenance agreement. So we have to update it or upgrade.”

According to Daines, this could potentially cost the 911 center around $32,000. The maintenance of the entirety of the 911 center’s systems is around $26,000. The new CAD system would consist of a new server, some added computers and the system’s battery backup in the event of a power outage.

“(A company) had talked to us about going to a cloud functions,” Daines said. “We decided to keep everything here in-house so we don’t have to depend on the internet in case we had issues.”

The CAD server is located in the basement of the Gallia 911 Communications and Emergency Management Agency offices on Jackson Pike.

Daines said more upgrades will need to be done to the overall hardware of the 911 center. The current server is what needs changed. The center will still use the same software programs to operate.

Daines said the agency would be using part of its funds from this year to pay for the server as well as next year’s budget and she is going to be applying to grants to alleviate some of the financial burden. As funding becomes available, new systems will be upgraded.

“This is a necessity to do this,” Daines said.

Dean Wright can be reached at 740-446-2342, Ext. 2103.

Bob Hood observes computer screens while monitoring calls coming into the Gallia 911 Center.
http://mydailytribune.com/wp-content/uploads/2016/07/web1_DSCN6033.jpgBob Hood observes computer screens while monitoring calls coming into the Gallia 911 Center. Dean Wright | Daily Tribune

The CAD server rests in the Gallia 911 Center’s basement along with its other IT equipment.
http://mydailytribune.com/wp-content/uploads/2016/07/web1_DSCN6031.jpgThe CAD server rests in the Gallia 911 Center’s basement along with its other IT equipment. Dean Wright | Daily Tribune

By Dean Wright

[email protected]

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